Everything You Need to Know for a Relaxing and Hassle-Free Experience
Upon your reservation you will receive a link through which you may execute the check in online within the day prior to your arrival.
Please be aware that in case of failure of on line check-in before your arrival, a service fee of 90 euro will be applied.
Check-in can be done from 4:00 pm to 8:00 pm.
After 8:00 pm and until midnight an extra-fee of 80 euro will be charged. After midnight, entry is allowed upon request with an extra fee of 100 euros.
Check-out by 10:00 am on the day of departure. After 10:00 am a service fee of 150 euros will be charged.
The rate you choose includes a daily cleaning of your room and the kitchen area, so consider that any days an housekeeper will come inside. A final cleaning fee will be charged for 300 euro and is not included in the rate.
Linen and sheets are changed every 7 days. A daily change can be provided upon request at a cost of 15 euros per person.
Pets not allowed.
A crib is available upon request at a cost of 25 euros for the entire stay.
Please note that at check-in you will have to pay the City of Monopoli tourist tax of € 1.00 per day per person from the age of 12. The following categories are exempt from payment: residents. Upon arrival we will ask for credit card details on which to charge any extras and to guarantee any damages caused. A caution of 500 euro will be asked at your arrival and refunded once you will departure.
It is forbidden to bring unregistered guests into the Masseria rooms and property without explicit permission.
We reserve the right to charge guests for any of the following (e.g., breakage, stains, damage to furniture or structures and equipment). Please report any accidental damage should it occur immediately in order to minimize the cost. Lost keys will incur a replacement cost for each lost key.
Any items lost or forgotten by guests during their stay, if found, will be kept for a period of one month. Although we will do our best to return lost items to their owners, we accept no responsibility and encourage guests to make sure they have all their items before leaving the Masseria.
All of our rooms are equipped with a safe. It is the responsibility of each guest to protect their valuables. We cannot be held responsible for any loss or theft during your stay. Upon request, we may provide you with daily breakfast, lunch, aperitif and dinner.
Looking forward to welcoming you to our Masseria, we send you our most warm greetings.